Back Office Executive – Customer Coordination & Operations

Acuflow Bioprocess LLP is a fast-growing company delivering innovative fluid handling and bioprocess solutions for Pharma, BioPharma, and Life Sciences industries. Our portfolio includes Peristaltic Pumps, Single-Use Solutions, Hose Assemblies, and Mixing Technologies, etc.

Customer Follow-Ups

• Regular follow-up with customers for quotations, purchase orders, payments, deliveries, and pending approvals.
• Coordinate with customers regarding technical documents, dispatch schedules, and order updates.
• Maintain healthy professional relationships with clients through timely communication.
• Ensure prompt responses to customer Enquiries via email and phone.

Supplier & Vendor Coordination

• Coordinate with suppliers and logistics partners for material availability, delivery schedules, and documentation.
• Follow-up for lead times, dispatches, invoices, and shipment tracking.
• Maintain vendor communication records and procurement updates.

Cross-Functional Coordination

• Work closely with Sales, Technical, Purchase, Accounts, and Operations teams for smooth execution of customer orders.
• Facilitate internal coordination across quotations, documentation, order processing, and project execution for smooth and timely execution.
• Ensure timely communication flow between departments.

 Documentation & Back Office Operations

• Prepare quotations, proforma invoices, sales orders, and basic reports.
• Maintain proper records of customer communications, orders, invoices, and dispatch details.
• Manage and organize digital files, Excel sheets, and company documentation.
• Support management in day-to-day operational activities.

Communication & Administrative Support

• Draft professional emails and coordinate meetings/calls with customers and suppliers.
• Handle telephonic inquiries professionally and confidently.
• Assist in scheduling appointments and maintaining follow-up trackers.

Desired Candidate Profile

• Smart, energetic, enthusiastic, and eager to learn.
• Excellent communication skills in English.
• Good coordination and interpersonal skills.
• Strong follow-up attitude and attention to detail.
• Positive personality with professional etiquette.
• Ability to multitask and work in a fast-paced environment.
• Good knowledge of MS Excel, Word, Outlook, and basic computer operations.
• Experience with MS Office, Zoho Books, Adobe, and similar tools is an added advantage.
• Prior experience in Pharma/Biopharma/Industrial/Engineering companies will be an added advantage.

• Graduate in any discipline (Commerce / Science / Management preferred)
• 1–4 years of experience in Back Office, Coordination, Customer Support, or Operations role preferred.
• Freshers with excellent communication and learning attitude may also apply.

• Opportunity to work in a fast-growing Bioprocess technology company.
• Exposure to Pharma & BioPharma industry.
• Professional growth and learning opportunities.
• Friendly and dynamic work environment.